Customer Service Policy

Basic Policy

We take the opinions of our valued customers seriously and respond to them promptly and with sincerity.

We will strive to gain the satisfaction and trust of our customers by sharing customer feedback internally and strengthening cooperation with our business partners.

1. Provide safe and reliable products and services to our customers.

2. Respond to all customer feedback promptly, sincerely, appropriately, and fairly.

3. Comply with all relevant laws and regulations and respect the rights of our customers.

4. Invest the necessary management resources to improve and enhance customer service.

5. Incorporate a management system into our customer service operations, maintain and strive to continually improve it.