Safety

Since our founding more than 50 years ago, the Group has grown under the slogan of Prioritizing Thorough Hygiene Management Above All Else. Here are some initiatives under said slogan being undertaken at Warabeya Nichiyo Foods Co., Ltd., which manufactures products for SEVEN-ELEVEN in Japan.

● Improving Quality through the Use of Food Management Systems

In July 2024, Warabeya Nichiyo Foods Co., Ltd. acquired FSSC 22000, an international food safety management certification standard for the food manufacturing and retail industries, at both our Tokyo Plant and the Head Office.

Up to now, we have been practicing hygiene management and quality control based on the HACCP methodology and have controlled every step from ingredients purchasing to product delivery under strict standards. In addition, all of our plants in Japan have obtained certification of conformity through the JFS-B food safety management system certification.

By operating under the JFS-B standard, we will maintain hygiene and quality control, and by incorporating the FSSC 22000 food safety management system approach, we will build a complete and thorough system to provide safer products.

● Employee hygiene management
Warabeya Nichiyo Foods Co., Ltd., plants only allow persons to enter the production floor after being individually checked by a specialist in a multi-stage process. Specifically, this process includes taking each person’s temperature, as well as confirming they are wearing lab coats, head coverings, and masks; checking for injuries on their hands and fingers; and even looking at the length of their fingernails. Hand washing immediately after entry is defined in highly specific terms for both the order and required duration. Following hand washing, individuals must wear fully disinfected disposable rubber gloves, and are also always required to pass through a full-body air shower. In addition, the floors inside our plants are color-coded to indicate which areas handle ingredients before and after heating. And we are managing employees leads between the zones. We also engage in food defense* by installing large numbers of surveillance cameras within each plant.

*Food Defense: The concept of and related actions for protecting food safety by preventing attacks, including the intentional introduction of food contamination, foreign substances, or poisons during the food production process.

● Product safety
We guarantee the high quality of our ingredients by ensuring traceability from procurement to processing and delivery, by implementing proper temperature control according to the product, and by ensuring thorough management through HACCP at our plants.
Through years of experience and research, we have built systems to ensure consistent production that both meets rigorous standards and delivers delicious flavors.

Warabeya Nichiyo Foods Co., Ltd., has established a system to respond swiftly and accurately to feedback and requests regarding our products in accordance with our Customer Service Policy and Action Guidelines. We manage all inquiries in a centralized manner and swiftly contact the appropriate department for the inquiry in an effort to respond in an appropriate manner. We also work to take wider ranging action by sharing information with SEVEN-ELEVEN JAPAN CO., LTD., which sells our products directly to customers.

In addition, we have adopted ISO 10002, an international standard for handling customer complaints in an organization, to share valuable customer feedback throughout the Company, and we are continually working to improve quality, earn customer trust, and improve our customer service.