Safety

As a business built around food, our Group regards the supply of safe, reliable products as a critical priority. Building on the approach to hygiene management we have cultivated since our founding, we maintain and improve product quality by strengthening our quality control framework and by implementing food safety management systems based on international standards.

Our Group sets out its fundamental approach to food safety in our Food Safety Policy. Built on a foundation of rigorous quality and hygiene control at every stage from ingredient procurement to production and delivery, the policy guides our basic food safety activities, including legal compliance, employee training, communication with customers, and continual improvement of our food safety management systems.

In addition to our hygiene management practices, we have implemented food safety management systems based on international standards, which we maintain and continually improve.

As the holding company, we have established a Quality Assurance Department responsible for overseeing quality across the entire Group. Warabeya Nichiyo Foods Co., Ltd. has in turn established a Quality Control Department and Regional Quality Control Departments, which handle day-to-day quality control at the plants of our domestic food-related companies. The role of each is clearly defined.

To manufacture safe, reliable products, every employee follows a single, unified set of hygiene rules in their daily work at each of our production sites.

Every employee entering a plant has their temperature taken and is checked individually by a trained member of staff, who confirms that white coats, head coverings, and masks are worn correctly and inspects hands for cuts and fingernails for length. Once cleared to enter, employees wash and disinfect their hands following a procedure with precisely defined steps and timings, put on disposable gloves, and disinfect the gloves before entering the production area.

Inside our plants, floor colors clearly separate the areas where ingredients are handled before and after heating, preventing contamination caused by the movement of people and materials between them.

We are strengthening both our food defense measures, which protect our products against threats such as intentional contamination with foreign matter, and our traceability systems, which enable us to trace our products quickly if a problem arises.

To prevent unauthorized persons from entering our plants, we have established both physical and procedural measures, including monitoring by plant security cameras and entry and exit control at security gates.

We have established a traceability system that allows products to be traced by recording and managing the history of every product from raw material procurement to production and delivery.

Building on a foundation of safety and reliability, we develop products that make the most of the characteristics of each ingredient and that are nutritionally balanced.

Our Product Development Division employs many qualified professionals, including registered dietitians, nutritionists, and licensed cooks, who bring their expertise to the products we create. In addition to nutritionally balanced products that cater to growing health consciousness, we develop products that help customers eat more vegetables, paying close attention to color and presentation to ensure enjoyable meals.

We control cooking methods such as grilling, simmering, steaming, and stir-frying, along with heating times, according to the characteristics of each ingredient. We also maintain quality through careful temperature control within the chilled range.

In line with our Customer Service Policy and Action Guidelines, we have established a system to centrally manage customer feedback, requests, and inquiries about our products. We also share information closely with Seven-Eleven Japan Co., Ltd., which sells our products, so that improvements and measures to prevent recurrence can be put in place quickly.

We have issued a self-declaration of conformity with ISO 10002, the international standard for customer satisfaction, and we work to continually improve our customer service processes.